A transformation function corresponding to IPA and Gap analysis

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Title:	A transformation function corresponding to IPA and Gap analysis
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	service quality;gap analysis;importance-performance analysis (IPA);IPGA;HR service agency
Date:	2009
Issue Date:	2014-07-07 21:53:50 (UTC+8)
Abstract:	In today’s world of fierce competition, rendering service quality is crucial for subsistence and success for its significant influence on customer satisfaction and loyalty to organisations. Given that, related research has expanded into the purview of bot
Appears in Collections:	[Department of Technology Management] Journal Articles

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