Chung-Hua University Repository:Item 987654321/39780
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/39780


    Title: A new service development integrated model
    Authors: 李友錚
    Lee, Yu-Cheng
    Contributors: 科技管理學系
    Technology Management
    Keywords: new service development;quality function deployment;Kano’s model
    Date: 2009
    Issue Date: 2014-07-07 21:38:34 (UTC+8)
    Abstract: Several scholars have proposed a new service development (NSD) process but the
    failure rate of NSD is high, due to the lack of an efficient development process and
    customer orientation and input. Quality function deployment (QFD) is one of the
    structured
    Appears in Collections:[Department of Technology Management] Journal Articles

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