What is the valuable service quality gap for improving customer satisfaction？

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题名:	What is the valuable service quality gap for improving customer satisfaction？
作者:	林淑萍 Lin, shu-ping
贡献者:	科技管理學系 Technology Management
关键词:	service quality;gap analysis;Back Propagation Neural Network;Kano model;HR service agency
日期:	2009
上传时间:	2014-06-27 01:14:04 (UTC+8)
摘要:	Gap analysis (GA) is one of the most popular techniques which has been widely used to help businesses make service quality improvement decisions to improve customer satisfaction. However, an assumption of linear relationship between attribute performance
显示于类别:	[科技管理學系] 研討會論文

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