Measuring service quality of hospital outpatient service by fuzzy linguistic SERVQUAL

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题名:	Measuring service quality of hospital outpatient service by fuzzy linguistic SERVQUAL
作者:	李友錚 Lee, Yu-Cheng
贡献者:	科技管理學系 Technology Management
日期:	2007
上传时间:	2014-06-27 00:50:08 (UTC+8)
摘要:	SERVQUAL has widely accepted and applied in the domain of service quality measurement, but there were many arguments raised. However one of them is rarely discussed, i.e. the gap scores only being considered mean, without considering the variance and the
显示于类别:	[科技管理學系] 研討會論文

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