Measuring service quality of hospital outpatient service by fuzzy linguistic SERVQUAL

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Title:	Measuring service quality of hospital outpatient service by fuzzy linguistic SERVQUAL
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Date:	2007
Issue Date:	2014-06-27 00:50:08 (UTC+8)
Abstract:	SERVQUAL has widely accepted and applied in the domain of service quality measurement, but there were many arguments raised. However one of them is rarely discussed, i.e. the gap scores only being considered mean, without considering the variance and the
Appears in Collections:	[Department of Technology Management] Seminar Papers

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