Measuring service quality of car maintenance

Chung-Hua University Repository > 管理學院 > 科技管理學系 > 研討會論文 > Item 987654321/29770

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题名:	Measuring service quality of car maintenance
作者:	李友錚 Lee, Yu-Cheng
贡献者:	科技管理學系 Technology Management
关键词:	Car Maintenance;Service quality;PZB Model
日期:	2011
上传时间:	2014-06-27 00:39:06 (UTC+8)
摘要:	The survey was based on SERVQUAL, a diagnostic tool developed in the 1980s, which measures service quality in terms of customer expectations and perceptions of service. This research paper focuses on the link between customer expectations and service qual
显示于类别:	[科技管理學系] 研討會論文

文件中的档案:

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