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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29770


    Title: Measuring service quality of car maintenance
    Authors: 李友錚
    Lee, Yu-Cheng
    Contributors: 科技管理學系
    Technology Management
    Keywords: Car Maintenance;Service quality;PZB Model
    Date: 2011
    Issue Date: 2014-06-27 00:39:06 (UTC+8)
    Abstract: The survey was based on SERVQUAL, a diagnostic tool developed in the 1980s, which measures service quality in terms of customer expectations and perceptions of service. This research paper focuses on the link between customer expectations and service qual
    Appears in Collections:[Department of Technology Management] Seminar Papers

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