Integrating Fuzzy Kano’s Model and QFD for Service Quality of Online Shopping

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/29538

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29538

Title:	Integrating Fuzzy Kano’s Model and QFD for Service Quality of Online Shopping
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Fuzzy Kano’s Model
Date:	2011
Issue Date:	2014-06-27 00:32:02 (UTC+8)
Abstract:	In the era of furious business competition, enterprises shall create customers’ demands, initiate markets and provide services proactively rather than passively fulfill what is demanded by customers besides preliminary strategic planning and definite mark
Appears in Collections:	[Department of Technology Management] Seminar Papers

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