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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29248


    Title: Service Quality Research Of Maokong Gondola
    Authors: 梁綺華
    Liang, Chii-Hwa
    Contributors: 科技管理學系
    Technology Management
    Keywords: Kano二維服務品質模式;貓空纜車
    Date: 2011
    Issue Date: 2014-06-27 00:23:36 (UTC+8)
    Abstract: 近年來貓空纜車引發了各界的廣泛的討論與爭議，從建造完成之初，就備受媒體的注目，不論是在報章雜誌或是電視網路上。其正式營運通車後，也串連起附近的景點，為當地帶來許多觀光人潮，是當地對外最重要的交通工具。由上述可知貓空纜車的重要性及影響力，本文經由Kano二維品質模式，以Kano的屬性歸類去釐清顧客的需求，得以瞭解哪些服務品質是重要的、須改善的，寄望有助於提升貓空纜車整體之服務品質 。
    Appears in Collections:[Department of Technology Management] Seminar Papers

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