APPLICATION OF SERVICE BLUEPRINT AND FMEA IN SECURITY MANAGEMENT

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题名:	APPLICATION OF SERVICE BLUEPRINT AND FMEA IN SECURITY MANAGEMENT
作者:	賀力行 Ho, Li-Hsing
贡献者:	科技管理學系 Technology Management
关键词:	Security Management;Service Blueprinting;Failure Mode and Effects
日期:	2010
上传时间:	2014-07-08 10:01:50 (UTC+8)
摘要:	Due to the increase in the diversity and complexity of the society and since most social activities are participated by large groups of people, the needs of people for security services increased over the years and the demand for the quality of the security services increased along with it. Traditional security management emphasized on using bodyguards because of their strong physique and quick reactions but it does not have deep evaluation and control on the entire service process of security management. To overcome the shortcomings of the traditional security management, the two purposes of this study are: 1. to establish a service blueprint of the security management to display the service process through graphic visual. 2. Using the service blueprint of security management as basis, compute the risk priority number (RPN) based on the occurrence rating (O), severity rating (S) and detection rating (D) of each potential failure modes through failure mode and effect analysis (FMEA) to evaluate high potential failure modes of RPN and maintain it at a lowest risk.
显示于类别:	[科技管理學系] 其他教師著作

文件中的档案:

档案	描述	大小	格式	浏览次数
APPLICATIONOFSERVICEBLUEPRINTANDFMEAINSECURITYMANAGEMENT.pdf		26Kb	Adobe PDF	274	检视/开启

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