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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/39875


    Title: Service Failures Identification: The Involvement of the Interrelation Effect in Service Practices
    Authors: 林淑萍
    Lin, shu-ping
    Contributors: 科技管理學系
    Technology Management
    Keywords: service failures;customers’ perceptions;managers’ perceptions;DEMATEL;importance-performance-gap analysis;IT/IS service
    Date: 2011
    Issue Date: 2014-07-07 21:51:36 (UTC+8)
    Abstract: The emergence of new information technologies (IT) changes the way organizations carry out their day-to-day operations. In view of the significant capital investments and expenditures with the IT service, organizations are concerned about what the impact
    Appears in Collections:[Department of Technology Management] Journal Articles

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