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經營管理研究所
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經營管理研究所
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交通管理學系
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Department of Business Administration
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Department of Transportation Technology and Logistice Management
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台灣溫泉旅遊滿意度與滿意提昇策略-以國外觀光客觀點
品質管理文化、品質意識、服務行為與經營績效:台灣國際觀光旅館業之實證研...
服務品質關鍵因素之探討--結合顧客與管理者觀點之兩階段模式
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Date
Title
Authors
2006
台灣溫泉旅遊滿意度與滿意提昇策略-以國外觀光客觀點
鄧維兆
2007
品質管理文化、品質意識、服務行為與經營績效:台灣國際觀光旅館業之實證研究
鄧維兆
2009
服務品質關鍵因素之探討--結合顧客與管理者觀點之兩階段模式
蔡明春
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