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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/36204


    Title: Using a revised Importance-Performance Analysis approach:The case of Taiwanese hot springs tourism
    Authors: 鄧維兆
    Deng, Wei-Jaw
    Contributors: 休閒遊憩規劃與管理學系
    Leisure and Recreation Management
    Keywords: IPA;Three-factor Theory;Hot springs tourism;Taiwan
    Date: 2007
    Issue Date: 2014-06-27 11:37:46 (UTC+8)
    Abstract: Importance–performance analysis (IPA) is a simple and effective technique that can assist practitioners in prioritizing customer
    attributes when enhancing service quality and customer satisfaction. As numerous theoretical and empirical studies have shown,
    Appears in Collections:[Department of Leisure and Recreation Management] Journal Articles

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