Chung-Hua University Repository:Item 987654321/35951
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35951


    Title: Holistically integrated model and strategic objectives for service business
    Authors: 楊錦章
    YANG, KING JANG
    Contributors: 應用統計學系
    Applied Statistics
    Keywords: Service delivery;Customer relations;Customer satisfaction
    Date: 2010
    Issue Date: 2014-06-27 10:57:46 (UTC+8)
    Abstract: The purpose of this paper is to establish an integrated model of a service-delivery system, customer relationship management, and customer satisfaction evaluation.
    Appears in Collections:[Department of Applied Statistics] Journal Articles

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