Explore the Service Quality of Taiwan’s Public Elementary Schools through Three-factor and IPGA Model

CHUR > College of Management > Department of International Business > Journal Articles > Item 987654321/35635

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/35635

Title:	Explore the Service Quality of Taiwan’s Public Elementary Schools through Three-factor and IPGA Model
Authors:	徐子光 Hsu, Tzu-Kuang
Contributors:	國際企業學系 International Business
Keywords:	三因子模式;重要绩效缺口分析;行政服务质量 Three-Factor Model;Importance-Performance Gap Analysis;Administration Service Quality
Date:	2012
Issue Date:	2014-06-27 10:44:44 (UTC+8)
Abstract:	本研究以三因子模式与重要绩效缺口分析法探讨公立国民小学行政服务质量。本文之研究对象为台湾公立国民小学的正式教师。透过问卷调查，总计共取得271份有效问卷。本研究结果发现，学校行政服务质量中确实存在二维质量的特性；同时，在第一时间内能处理紧急偶发事件、会议能公正公开并依决议确实执行、以及有丰富的图书与教学资源（如教具、教学光盘）为国民小学优先改善关键行政服务质量要素前三项，因此学校行政单位在经费有限的成本考虑下，应优先改善关键行政服务质量要素，以提升行政服务质量与竞争力。 The purpose of this research is to explore the administrative service quality of Taiwan’s public elementary schools by using Three-Factor model and Importance-Performance and Gap Analysis model. The objects of this research are the public elementary schoo
Appears in Collections:	[Department of International Business] Journal Articles

Files in This Item:

File	Description	Size	Format
ExploretheServiceQualityofTaiwan'sPublicElementarySchoolsthroughThree-factorandI.pdf		25Kb	Adobe PDF	386	View/Open