Chung-Hua University Repository:Item 987654321/30990
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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/30990


    Title: Decision Making on Service Chain Quality of Mobile Telecommunication Industry
    Authors: 楊振隆
    Yang, chen-lung
    Contributors: 科技管理學系
    Technology Management
    Keywords: mobile telecommunication industry;Kano theory;service chain quality;customer satisfaction
    Date: 2011
    Issue Date: 2014-06-27 01:17:08 (UTC+8)
    Abstract: With the intense competition in Taiwan's mobile telecommunication industry, service companies must create values for their consumers by cooperating with supply chain parties to stay competitive. In order to provide more concrete strategic recommendations
    Appears in Collections:[Department of Technology Management] Seminar Papers

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