A Transformation Function Corresponding to IPA and Gap Analysis
for Constructing a Comprehensive Resource Distribution Model

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题名:	A Transformation Function Corresponding to IPA and Gap Analysis for Constructing a Comprehensive Resource Distribution Model
作者:	林淑萍 Lin, shu-ping
贡献者:	科技管理學系 Technology Management
关键词:	Service Quality;Gap analysis;Importance-Performance analysis (IPA);IPGA model.
日期:	2007
上传时间:	2014-06-27 01:11:24 (UTC+8)
摘要:	In today’s world of fierce competition, rendering service quality is crucial for subsistence and success for its significant influence on customer satisfaction and loyalty to the organizations. Given that, the related researches were blossoming into the p
显示于类别:	[科技管理學系] 研討會論文

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