Using TRIZ-based Method to Improve Health Service Quality: A
Case Study on Hospital

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/30704

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/30704

Title:	Using TRIZ-based Method to Improve Health Service Quality: A Case Study on Hospital
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	TRIZ;Service Quality;Contradiction Matrix
Date:	2012
Issue Date:	2014-06-27 01:07:54 (UTC+8)
Abstract:	The service quality of healthcare is highly related to the health and satisfaction of the patient, hence, how to enhance the service quality of healthcare and how to reduce patient’s complaint is always very important topic. To improve the service quality
Appears in Collections:	[Department of Technology Management] Seminar Papers

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