Develop a Bed and Breakfasts service quality model to connect service failures and recovery solutions systematically

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Title:	Develop a Bed and Breakfasts service quality model to connect service failures and recovery solutions systematically
Authors:	林淑萍 Lin, shu-ping
Contributors:	科技管理學系 Technology Management
Keywords:	service quality;service failures;QFD;IPGA
Date:	2012
Issue Date:	2014-06-27 01:05:02 (UTC+8)
Abstract:	In recent years, international tourism industry has been flourishing strongly and many countries have actively developed tourism and leisure industries to enhance market share. Bed and Breakfasts( B&B), with a higher market growth rate, are especially con
Appears in Collections:	[Department of Technology Management] Seminar Papers

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