Measuring service quality by fuzzy linguistic asymmetric inverted normal loss function approach

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题名:	Measuring service quality by fuzzy linguistic asymmetric inverted normal loss function approach
作者:	李友錚 Lee, Yu-Cheng
贡献者:	科技管理學系 Technology Management
关键词:	SERVQUAL;Loss function;Fuzzy Linguistic;Service quality.
日期:	2007
上传时间:	2014-06-27 00:51:40 (UTC+8)
摘要:	SERVQUAL has been widely accepted in the domain of service quality measurement, however, there are still many arguments raised, such as the linear assumption; and gap scores only consider mean but with no reference to the variance. Some scholars used Tagu
显示于类别:	[科技管理學系] 研討會論文

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