Revised two dimension quality model and it's dynamic variation

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Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29938

Title:	Revised two dimension quality model and it's dynamic variation
Authors:	李友錚 Lee, Yu-Cheng
Contributors:	科技管理學系 Technology Management
Keywords:	Kano’s model;service quality;SERVQUAL
Date:	2006
Issue Date:	2014-06-27 00:44:40 (UTC+8)
Abstract:	The Kano’s model is widely accepted in current research and indicated that is beneficial in improving the quality management, but some arguments exited in few researches, one of them, the relationship between quality attributes and customer satisfaction.
Appears in Collections:	[Department of Technology Management] Seminar Papers

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