Using Kano’s Two-Dimensional Model To Analyze Service Quality Of The Electronic Restaurant

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Title:	Using Kano’s Two-Dimensional Model To Analyze Service Quality Of The Electronic Restaurant
Authors:	梁綺華 Liang, Chii-Hwa
Contributors:	科技管理學系 Technology Management
Keywords:	Kano 二維品質模式；服務品質；電子化餐廳 Kano’s Two-Dimensional Model；Service Quality ；Electronic Restaurant
Date:	2011
Issue Date:	2014-06-27 00:23:49 (UTC+8)
Abstract:	隨著消費型態的改變，「餐廳」對顧客來說已經不是單純用餐的地方，除了價格、口味，更講究完善的服務品質及創新特色。目前台灣的餐廳也逐漸向電子化發展，雖然電子化餐廳尚未完全普及，但相信應是未來發展之趨勢。因此本研究針對餐廳引進電子化服務項目，對於顧客服務品質認知的影響與分類，做一初步之研討。 With the consumption patterns change, "restaurant " is not just a dining place, for the customer’s need, manager have to notice not only price, taste, but also have to pay attention to service quality and innovation. Taiwan's restaurants are now gradually
Appears in Collections:	[Department of Technology Management] Seminar Papers

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