A service quality evaluation model for hot spring hotels in Taiwan

CHUR > College of Management > Department of Technology Management > Seminar Papers > Item 987654321/29052

Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/29052

Title:	A service quality evaluation model for hot spring hotels in Taiwan
Authors:	謝玲芬 Hsieh, Ling-Feng
Contributors:	科技管理學系 Technology Management
Keywords:	Interpretive structural modeling (ISM);Analytic Network Process (ANP);Customers satisfaction;PZB
Date:	2006
Issue Date:	2014-06-27 00:16:38 (UTC+8)
Abstract:	This paper hopes to build an evaluation model of service quality for hot spring hotels. For evaluating the performance of the hot spring hotel, people need to follow the characteristics between all criteria, and then choose the adaptable evaluation manner
Appears in Collections:	[Department of Technology Management] Seminar Papers

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