地方政府施政滿意度之探討：新竹縣政府一百年個案研究(Policy Opinion and Administrative Satisfaction at Local Governments: Hsinchu County Government 2011)

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Title:	地方政府施政滿意度之探討：新竹縣政府一百年個案研究(Policy Opinion and Administrative Satisfaction at Local Governments: Hsinchu County Government 2011)
Authors:	黃國敏 Hwang, edhwang
Contributors:	行政管理學系 Public Administration
Keywords:	新竹縣;地方政府;施政滿意度 Hsinchu County;Local Government;Policy Opinion;Administrative Satisfaction
Date:	2011
Issue Date:	2014-06-26 23:19:43 (UTC+8)
Abstract:	顧客滿意度決定政策的成效，顧客的評價則決定政策的變遷方向；換言之，政府公共政策的績效取決於民眾的施政滿意度。民意是現代社會的產物，是我們生活中非常重要的一部分；近年來在選舉等政治運作中扮演更為突出的角色。為了回應社會大眾對公共服務需求的數量與品質大幅增加，以及因資訊科技進步神速，致使民眾所需服務範圍大幅擴大且多樣化，各級政府必須努力提昇公共服務的效率與效能，以提高民眾對政府運作方式的信任度與滿意度；基於行政倫理，更應一視同仁對標的群體提供公共服務，特別要了解社會弱勢者的需求與期望，以建立一個公平、正義的社 The efficiency of public policies depends on customer’s satisfaction, and the change directions of public policies hinge on customer’s assessment; i.e., the performance of public policies in governments is decided by the citizen’s administrative satisfact
Appears in Collections:	[Department of Public Administration] Seminar papers

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