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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/26654


    Title: 以Kano二維模式提升教務行政服務品質之研究
    Authors: 石晉方
    Shr, Jin Fang
    Contributors: 營建管理學系
    Construction Management
    Keywords: Kano二維模式;教務行政;服務品質
    Date: 2012
    Issue Date: 2014-06-26 20:44:18 (UTC+8)
    Abstract: 本研究以臺中市國民小學為例，利用問卷調查方式，以Kano二維模式分析教務行政服務對級任導師而言品質屬性歸類狀況，並利用Matzler and Hinterhuber的品質改善指標計算增加滿意係數及消除不滿意係數。研究結果顯示本研究之32項教務行政服務品質中，有4項一維品質、2項必須品質、20項無差異品質及6項魅力品質。期望教務處可依本研究結果，提供更符合教師需求之服務。
    Appears in Collections:[Department of Construction Management] Seminar Papers

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