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    Please use this identifier to cite or link to this item: http://chur.chu.edu.tw/handle/987654321/26646


    Title: 以Kano二維品質模式應用於國小教務行政服務品質之研究
    Authors: 石晉方
    Shr, Jin Fang
    Contributors: 營建管理學系
    Construction Management
    Keywords: Kano二維品質模式;教務行政;服務品質
    Kano’s model;academic administration;service quality
    Date: 2012
    Issue Date: 2014-06-26 20:43:37 (UTC+8)
    Abstract: 教師工作滿意度相關研究大多指出，級任教師工作滿意度低於兼任行政教師，但級任教師的教學態度與學生學習息息相關。所謂「有滿意的員工，才有滿意的顧客」，若將此觀念應用於教育系統中，若教師對行政支援的服務感到不滿意，學生的學習權益可能會受到影響。
    我國的國民小學行政處室主要分為教務處、訓導處、總務處以及輔導處，其中教務行政與教師教學工作密不可分。教務工作為學校行政事務之首，在學校教育中扮演極為的重要角色。為了提升教學效能，改善教務行政服務品質、提高教師對教務行政服務的滿意度為當務之急。
    本研究以臺中市烏日區某國小
    Although homeroom teachers are people who contact with students directly every day and the teaching attitudes of homeroom teachers are close related to the study efficiency of students, it was indicated in most of the academic staffs’ working satisfaction
    Appears in Collections:[Department of Construction Management] Seminar Papers

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